Shipping Policy

At Jacque & Audrey’s, we want you to feel confident when ordering restored furniture. Below is everything you need to know about how we ship your items.

 

Packaging

• Every item is carefully wrapped and protected to ensure safe delivery.

• We use eco‑friendly materials wherever possible, balancing sustainability with durability.

• Larger pieces are securely packaged to prevent movement or damage in transit.

 

Shipping Methods

• Local Delivery: Available within YO43 4AA for larger items. We’ll arrange a convenient time with you.

• National Courier Service: Trusted carriers deliver across the UK, with tracking provided.

• Collection Option: Customers are welcome to collect directly from the workshop by appointment.

Shipping Costs

• Costs vary depending on item size, weight, and delivery location.

• Shipping fees are calculated at checkout for transparency.

• Local deliveries may include a flat fee or discounted rate.

 

Delivery Times

• Standard delivery within 5–10 business days after dispatch.

• Custom restoration projects may take longer; we’ll keep you updated throughout the process.

 

Peace of Mind

• If your item arrives damaged, please notify us within 48 hours with photos.

• We’ll arrange repair, replacement, or refund.

• We’re committed to making sure your restored furniture reaches you safely and on time.

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