Elegant modern wooden plant stand

At Jacque & Audrey's, we take pride in restoring furniture with care and craftsmanship. Each piece is unique, and we want you to feel confident in your purchase. This policy explains how returns and refunds are handled.

Eligibility for Returns

• Timeframe: Returns must be requested within 14 days of delivery.

• Condition: Items must be returned in the same condition they were received.

Exclusions:

• Custom restoration projects (commissioned work tailored to your specifications) are non‑returnable.

• Items damaged after delivery due to misuse, neglect, or improper care are not eligible.

Return Process

1. Contact us at Jacqueandaudreysinfo@gmail.com with your order details and reason for return.

2. We’ll confirm eligibility and provide instructions for returning the item.

3. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

• Approved Returns: Once we receive and inspect the item, refunds will be processed within 7 business days.

• Method: Refunds are issued to the original payment method.

• Partial Refunds: If the item shows signs of use or damage not present at delivery, a partial refund may be issued.

Damaged or Incorrect Items

If your item arrives damaged or not as described:

• Notify us within 48 hours of delivery with photos.

• We will arrange a replacement, repair, or full refund at no extra cost.

Additional Notes

• Because restored furniture often has natural imperfections, minor variations in finish, texture, or color are not considered defects.

• Please measure carefully before ordering; size‑related returns are not accepted unless the item differs from the listed dimensions

We want you to feel confident when ordering from Jacque & Audrey's. Below you’ll find everything you need to know about how we ship your restored furniture.

Packaging

• Every item is carefully wrapped and protected to ensure safe delivery.

• We use eco‑friendly materials wherever possible, balancing sustainability with durability.

• Larger pieces are securely packaged to prevent movement or damage in transit.

Shipping Methods

• Local Delivery: Available within YO43 4AA for larger items. We’ll arrange a convenient time with you.

• National Courier Service: Trusted carriers deliver across the UK, with tracking provided.

• Collection Option: Customers are welcome to collect directly from the workshop by appointment.

Shipping Costs

• Costs vary depending on item size, weight, and delivery location.

• Shipping fees are calculated at checkout for transparency.

• Local deliveries may include a flat fee or discounted rate

Delivery Times

• Standard delivery within 5–10 business days after dispatch.

• Custom restoration projects may take longer; we’ll keep you updated throughout the process.

Peace of Mind

• If your item arrives damaged, please notify us within 48 hours with photos. We’ll arrange repair, replacement, or refund.

• We’re committed to making sure your restored furniture reaches you safely and on time.